COVID-19
Swagelok Coronavirus Response Update
Swagelok Southwestern Ontario
Is an Essential Business
The Government has announced a shut down of non-essential businesses.
As an essential supply chain provider, Swagelok Southwestern Ontario is remaining open.
Swagelok Southwestern Ontario provides tube fittings, valves, regulators
and other products to essential businesses and infrastructure such as medical supply chains, healthcare operations, oil refining and power plants.
Learn how we're taking action to protect our customers and team members.
Due to the rapidly growing concerns with the COVID-19 pandemic, we are taking all precautionary measures possible to protect the health of our associates and customers, while maintaining the great service and supply of products you come to expect from us.
Below are the following actions we have implemented:
On-site Visitors
Facilities are closed to in-person visitors. We will continue to engage with you,
our customers, by leveraging phone, email, Skype, Facetime and other virtual conferencing technologies.
Customer Pick-up & Walk-Ins now OPEN
If you have a required pick-up, please call our office and we can make special arrangements for curb side pick-up. We have placed the proper safety precautions to keep our customers and employees safe. Our Customer Service team is happy to assist with orders via phone or email and can get the proper arrangements in order. Once order is confirmed and ready, we will provide a time for pick-up at our facility.
Customer Engagements
We are suspending in-person associate visits to all customer facilities including
vendor-managed inventories; unless it is deemed an absolute emergency by our
customers and no other means of support can be facilitated.
We will be utilizing all electronic communication available to us,
including phone, email, skype and other virtual conferencing capabilities
to continue to provide services to our customers.
Operation Updates
Only essential operations staff are working from our facilities. Customer Service
associates are working remotely to handle customer requests by email and phone.
We will continue to provide after-hours emergency support.
We will do everything we can to ensure continuity of
Service and supply during these unprecedented times.
If you have any questions, please contact us at 519-336-3453
Thank you,
Swagelok Southwestern Ontario